Monday, February 15, 2010

Of never ending work and unreasonable clients...

Disclaimer: Crib post ahead. You have been warned.


Ok, so we'll keep this one short and sweet...or maybe not (the sweet bit, that is)...after all, it IS a crib post. So, to get to the point...am sure all of us have gone through times when there is frenetic activity at work and life just seems like a blur, where days merge into each other...well, I am going through such a phase now. Not for the first time, obviously, but what makes it especially disconcerting is the fact that I am travelling so much after a prolonged gap. 

Now I am a girl who likes her seven hours of beauty sleep. So you can imagine how distressing the past fortnight has been for me, when I tell you that every alternate day in the past fortnight (and I kid you not on this one) has been marked by early morning flights, along with its attendant evils, namely waking up at unearthly hours and the brain downing shutters in the early parts of the evening because of lack of said quota of beauty sleep.

That the client in the matter (legalspeak for assignment) for which I have been travelling so extensively is Cruella De Ville personified does not help matters for my poor addled brains either. For it really is not a pleasant situation when one manages to drag self to office on a Monday morning, bravely defying Monday morning blues, only to be ambushed by a call from said client, precisely fifteen minutes after switching on the system, which client thereafter systematically proceeds to numb my eardrums by way of a ten minute soliloquy in a voice that resembles the sound of a chainsaw more than a human being at the pitch that would put a drill sergeant to shame.

Several weak attempts at reason later, I finally manage to get in a word sideways when said lady pauses for breath and hurriedly apologise for not meeting her expectations (given how she has been going on and on about the Firm not meeting her expectations etc.)...never mind that our team was totally not at fault on this one and the reason for said ten minute soliloquy was a missed sentence in a 200 page document, which statement was, in my humble opinion, not a big deal really....ah well...

So anyhoo, after having pacified said lady and sweettalked her into talking in a voice that at least began to faintly resemble that of a homo sapien, I was only beginning to thank the God Almighty for such small mercies when she erupted again...this time very graciously (and entirely without being asked to, please note) to tell me how I should arrange my day to ensure that her work got done and how I should forget about my obligations to all my other clients just so I could focus on her work. Once I had managed to recover from the shock at the nerve of the lady, I quickly put the phone down at the first opportunity in order to avoid a tongue lashing, which in my opinion, was certainly in order for said lady. 

Ironically, I happened to glance at that precise moment at a pamphlet that the company in question uses, and which had been lying around on my desk, which says in bold letters, "CUSTOMER IS KING". It was at this moment that I took this to be a signal from the good Lord and chose to swallow all the righteous indignation I had been bursting with precisely three seconds ago...for as far as said lady was concerned, she certainly practiced what her company preached and in her mind there was obviously no doubt that the customer, which in this case was her, was certainly king (or is it queen?)

And that is how, gentle reader, it came to pass, that I am now working to meet the lady's whims and hoping we can meet her expectations this time around (pun totally intended)...it's time to sign off now, and sign in for a call with Cruella for a status update. Ah...life!

On the positive side, maybe this experience will teach me to appreaciate the semblance of music in the sound of a running chainsaw... :)

Toodles!         

Monday, February 8, 2010

MIA

Hello hello....so I've been missing in action, and there's been radio silence...an explanation is in order, and about time too, along with a quick update...

The past fortnight has been rather hectic, what with work, travel and lots of socialising :) This hectic fortnight saw me travel on alternate days for work, turn a year older, be a part of some showdowns and some reconciliations and meet some wonderful new people. And of course, meet Usha Uthup! :) 

But to begin at the beginning, as they say...some work, which had seen me spend a month at Kolkata last year, has revived and required me and a colleague to be present in Kolkata again. The work panned out in a manner that I was required to go to Kolkata a day before the parents were supposed to come down to spend some time with me and celebrate my  birthday with me. Decided to take full advantage of the fact that the birthday is on a national holiday, and so it transpired that I was on a flight to Kolkata on the morning of my birthday, after having brought in my birthday with a quiet dinner with R, with whom I share my birthday, PB and her husband, AA. Talked to AA properly for the first time that day in the two years that PB and AA have been married, and generally had a really good time catching up with them. Also learnt a valuable lesson along the way, that often a lot of our preconceived notions of how well (or otherwise) we'll get along with some people are just that....preconceived, and often, misplaced notions :)

But to get back to the day of my birthday, there I was groggy eyed, waiting for my flight to be announced, in line for a cup of coffee, when I heard this really familiar voice...looked up to see that said voice belonged to none other than THE Usha Uthup...yup, that's right...in person, standing right in front of me!!!

Suddenly, I found myself walking up to her and gushing about how I realised it was not an appropriate time to bother someone, given as it was early morning etc., but how I just had to come tell her that I was a huge fan...made myself stop with great difficulty and dashed off before I could prattle anymore, and promptly texted and told the whole world (ok, some five people) about how I had just met and talked to THE Usha Uthup...but then, given how huge a fan I am of the lady's inimitable style, the slight streak of exhibitionism may be forgiven, nyet?

Anyhow, after that excellent start to my 26th year on this planet, landed in the City of Joy to an effusive welcome by the parents, endless messages from friends (which I found really touching) and a whole lot of activity that had been planned by the parents. Also met some lovely people in the course of the evening, and spent a charming couple of hours chatting with them about a world that is as different from mine as chalk is different from cheese...and the evening was marked by a whole lot of cake cutting activity with the extended family...all in all, a good day indeed :)

The week that followed was fairly humdrum, marked only by work, work and then some more...got a break on Sunday, thankfully, which was spent in meeting family and friends and then it was back to work again from Monday through Friday. Dashed back to amchi Mumbai on Saturday morning, in order to prepare the house for the parents, who landed in town on Saturday evening. Though the visit is a fortnight behind schedule, it sure is good to have them here, and amazing to be able to spend time with them for a prolonged stretch...if the beginning of the year is any indication, it sure does look like this is going to be a good year :)

Did miss a lot of stuff while I was away in Kolkata..missed being in office on the day it was SM's last day in office (SM is a dear friend and ex-colleague, who I almost wasn't going to talk to ever...but that's another story for another day) on the day it was NB's 25th birthday (who is another colleague who has transitioned to being a dear friend), and on the day of a colleague's wedding...and most importantly, missed some yummy Parsi food at said wedding...I did tell you I was a foodie, did I not? :)

Am finally back in town, and it sure feels good...And now, dear reader, hopefully, I shall be a lot more regular in posting about me, my life and the myriad issues that have my attention at the moment :)

Till then, toodles!